Privacy Policy — How okwwe Protects Your Data

Introduction and Scope

This Privacy Policy ("Policy") describes how okwwe ("we", "us", "the Platform") collects, processes, stores, and protects the personal data of users ("you", "Player") who register for and use the okwwe.pro platform. This Policy applies to all players registered on okwwe regardless of the device or browser used to access the platform.

By creating an account or using the okwwe platform in any way, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must not use the platform. okwwe reserves the right to update this Policy at any time; the current version is always the version displayed on this page.

Personal Data We Collect

okwwe collects personal data that is necessary to operate the platform, verify player identity, process transactions, and comply with applicable legal and regulatory obligations. The categories of personal data we may collect include:

• Identity data: full name, date of birth, and a copy of a government-issued identity document where KYC verification is required.
• Contact data: email address and mobile phone number provided at registration or updated subsequently in your account settings.
• Financial data: the mobile wallet identifiers (such as bKash or Nagad account numbers) used to make deposits and receive withdrawals. Full financial account credentials are never stored by okwwe.
• Technical data: IP address, device type, operating system, browser type and version, session timestamps, and platform interaction logs collected automatically when you use the platform.
• Usage data: betting history, game session history, bonus usage records, and deposit and withdrawal transaction history associated with your account.

How We Use Your Personal Data

okwwe uses the personal data we collect only for specific, legitimate purposes. We do not use your data for purposes beyond those listed below without first obtaining your explicit consent:

• Account management: to create and maintain your player account, verify your identity, authenticate your login sessions, and keep your account details accurate and current.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other approved payment channels, and to maintain accurate transaction records for your account.
• Legal and regulatory compliance: to meet our obligations under applicable laws, including age verification, anti-money laundering (AML) checks, KYC requirements, and responding to lawful requests from competent authorities.
• Platform security: to detect, investigate, and prevent fraudulent activity, unauthorised account access, abuse of promotional offers, and other security threats to the platform or its players.
• Customer support: to respond to your enquiries, resolve account disputes, process responsible gaming tool requests such as deposit limits and self-exclusion, and provide assistance via our support channels.

Cookies and Tracking Technologies

okwwe uses cookies and similar tracking technologies to operate the platform correctly, remember your preferences, and analyse how the platform is used so we can improve the experience for all players. The types of cookies we use are:

• Essential cookies: strictly necessary for the platform to function. These cookies enable core functionality such as login session management, security enforcement, and navigation. They cannot be disabled without impairing platform use.
• Functional cookies: used to remember your preferences such as language settings so the platform behaves consistently across sessions. Disabling these cookies may reduce platform usability.
• Analytics cookies: used to collect anonymised information about how players navigate and use the platform. This data helps us understand which features are most useful and where the platform can be improved. Analytics data is aggregated and does not identify individual players.
• You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies will prevent the platform from functioning correctly and you may be unable to log in or access your account.

Sharing of Personal Data

okwwe does not sell, rent, or trade your personal data to any third party for marketing or advertising purposes. We may share your personal data only in the following limited circumstances:

• Service providers: we may share necessary data with third-party service providers who assist us in operating the platform, such as payment processors, identity verification providers, and platform infrastructure providers. These providers are contractually bound to process your data only for the specific purposes for which it is shared and to maintain appropriate security standards.
• Legal and regulatory authorities: we may disclose your personal data to competent governmental or regulatory authorities where required to do so by applicable law, court order, or lawful regulatory request. okwwe will notify you of any such disclosure where legally permissible to do so.
• Business transfers: in the event of a merger, acquisition, restructuring, or sale of all or part of the okwwe business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy policy applicable to your data following the transfer.

Data Retention

okwwe retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulatory obligations. The following retention periods apply:

• Active account data: retained for the full duration of your account's existence on the platform, and for a period after account closure as required by applicable financial and anti-money laundering regulations.
• Transaction records: financial transaction data including deposit and withdrawal records is retained for a minimum of five years following the date of the transaction to comply with applicable financial record-keeping requirements.
• KYC and identity verification documents: retained for the duration required by applicable regulations governing identity verification, which may extend beyond the period of account activity.
• Support communications: records of customer support interactions are retained for a period sufficient to resolve ongoing disputes and to meet any applicable regulatory requirements relating to complaint handling.
• Data that is no longer required and that we are not legally obliged to retain will be securely deleted or anonymised in accordance with our internal data management procedures.

Your Data Rights

As a player on okwwe, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team through the options available within your account:

• Right of access: you have the right to request a copy of the personal data okwwe holds about you, together with information about how that data is processed.
• Right to rectification: you have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain account details directly within your account settings.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that prevent immediate deletion.
• Right to withdraw consent: where okwwe processes your data on the basis of consent (for example, for promotional communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Data Security Measures

okwwe implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include SSL encryption for all data transmissions between your device and the platform, restricted internal access to personal data on a need-to-know basis, regular security assessments and vulnerability testing of platform infrastructure, and secure storage of all personal data with access controls and audit logging.

While okwwe takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. Players are encouraged to use a strong, unique password for their account, to keep their login credentials confidential, and to contact okwwe support immediately if they suspect any unauthorised access to their account.

Children and Minors

The okwwe platform is strictly restricted to individuals aged 21 and above. okwwe does not knowingly collect personal data from any person under the age of 21. Age verification procedures are applied during the registration process and may be repeated at any time if okwwe has reasonable grounds to suspect that a registered player may be under the minimum age.

• If okwwe discovers or has reason to believe that a registered account belongs to a person under the age of 21, the account will be immediately suspended pending investigation.
• Any deposits made by an underage player will be refunded to the originating payment method. Any winnings generated during a period of underage access will be forfeited in full.
• Personal data collected from an account identified as belonging to a person under 21 will be deleted from okwwe's records as soon as practicable following the conclusion of the investigation, except where retention is required by law.
• If you are a parent or guardian and believe that a minor in your care has registered on okwwe, please contact our support team immediately so we can take appropriate action.

okwwe is committed to maintaining a platform that is safe and accessible only to eligible adults. Age restriction is a core component of our responsible gaming framework and our data protection obligations.

Changes to This Privacy Policy

okwwe may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws, or platform features. When material changes are made to this Policy, the "Last updated" date at the top of this page will be revised. Where changes are significant, okwwe may notify registered players via the contact details associated with their account. Your continued use of the platform following any update constitutes your acceptance of the revised Policy. Players are encouraged to review this page periodically.

Contact Us Regarding This Policy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which okwwe processes your personal data, please contact our support team through the support options available within your okwwe account. We aim to respond to all privacy-related enquiries within a reasonable timeframe. If you wish to exercise any of your data rights as described in Section 07 of this Policy, please submit your request through the same support channel and provide sufficient information to allow us to identify your account and verify your identity.

Governing Law

This Privacy Policy is governed by and construed in accordance with applicable laws. Any dispute arising from or in connection with this Policy that cannot be resolved through our internal support process will be handled in accordance with applicable dispute resolution procedures.

okwwe is committed to handling all personal data responsibly, transparently, and in compliance with applicable data protection principles. We review our data practices regularly to ensure they remain consistent with this commitment and with evolving legal standards applicable to our platform and the players we serve.